Terms and Conditions

1. Definitions

Customer: The end user of the Service provided by Pipeline through Reseller under an agreement between Reseller and Customer (the "Customer Agreement").
Customer Data: All electronic data or information submitted by Customer to the Service.
Instance: A specific instance or URL of Customer’s Original Application.
Pipeline or Provider: Pipeline Inc.
Reseller: Pipeline’s authorized reseller that is party to the Customer Agreement.
Service: Providing access to the System to Customer.
System: Pipeline’s online, web-based user experience software provided under this Customer Agreement as an extension of the principal browser used by the Customer (Chrome, MS Edge Chromium, Firefox, Safari) and/or a snippet code to be embedded in Customer’s Instance of the Original Application.
Original Application: Customer’s hosted application, the user interface of which the System transforms.
Provider Data: The information collected or generated by Provider in the course of providing the System or any services under this Agreement.
Users: Customer’s administrator-level employees, consultants, contractors, or agents who are authorized to use the Service and have been supplied User IDs, including passwords, by Provider.

2. Third Party Beneficiary

Pipeline is a third party beneficiary of this Customer Agreement.

3. Service Availability

Pipeline will make the Services available to Customer subject to the terms of this Customer Agreement.

4. Customer Responsibilities

Customer shall be solely responsible, at its own expense, for acquiring, installing, and maintaining all connectivity equipment, hardware, software, and other equipment as may be necessary for its Users to connect to, access, and use the Service except as otherwise provided by Provider.
Customer acknowledges and agrees that Provider is not obligated to provide any anti-virus services, and Customer is responsible for ensuring that its environments are virus-free.

5. User Identification

Each User will be assigned a unique User identification name and password for access to and use of the Service ("User ID"). Customer shall be responsible for ensuring the security and confidentiality of all User IDs.

6. Confidentiality and Compliance

Customer is responsible for all activities (whether lawful or unlawful) that occur while Customer personnel are using the System.
Customer shall ensure that its Users:
- Use commercially reasonable efforts to prevent unauthorized access to, or use of, the Service, and notify Provider promptly of any such unauthorized use.
- Comply with all applicable local, state, and federal laws in using the Service.
- Inform Provider of material changes in its Instances of the Original Application.

7. Prohibited Actions

Customer shall not:

License, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share, or otherwise commercially exploit or make the Service available to any third party, other than as contemplated by this Customer Agreement.
Send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortuous material, including material harmful to children or violative of third party privacy rights.
Send or store material containing software viruses, worms, Trojan horses, or other harmful computer code, files, scripts, agents, or programs.
Interfere with or disrupt the integrity or performance of the Service or the data contained therein.
Attempt to gain unauthorized access to the Service or its related systems or networks.
Conceal or remove any title, trademark, copyright, proprietary, or restricted rights notice contained in the System or the Service associated therewith.
Send or store personal or other sensitive information in the Service.

8. Remote Processes

Customer consents to Provider remotely running programs and other processes in Customer’s computing environment as part of the Services, including processes to monitor for changes to the Original Application.

9. Suspension of Service

Provider reserves the right to temporarily suspend Customer’s access to the Service without notice for routine and emergency maintenance or if Provider becomes aware of or reasonably suspects Customer or Customer’s users are engaging in illegal, irresponsible, or disruptive activities.

10. Provider Technology and IP Rights

Provider utilizes various technologies and owns or licenses patent rights, trademark rights, copyrights, and other intellectual property rights to the Provider Technology.
Other than as expressly set forth in this Customer Agreement, Provider does not grant or convey any license or other right in or to the Provider Technology or Provider IP Rights to Customer.

11. Restrictions on Use

Customer shall not:

Reproduce, copy, alter, adapt, modify, improve, enhance, translate, or create derivative works based on the Service or any other Provider Technology.
Create "links" to or from the Service, or "frame" or "mirror" any content forming part of the Service, other than on Customer’s own intranet(s) for its own internal business purposes.
Disassemble, reverse engineer, decompile, or otherwise attempt to reveal the code, trade secrets, or know-how underlying the Service or any other Provider Technology.

12. Ownership of Provider Data

All Provider Data is owned exclusively by Provider and shall be considered confidential information of Provider subject to the terms of this Customer Agreement.

13. Feedback and Suggestions

Customer grants Provider a royalty-free, worldwide, perpetual license to use or incorporate into the Service any suggestions, ideas, enhancement requests, feedback, recommendations, or other information provided by Customer or its Users relating to the operation of the Service.

14. Marketing Rights

Customer grants Provider the right to use the name and service marks of Customer in its marketing materials, subject to approval by both parties.

15. Limitation of Liability

Provider will not be liable for any damage or loss resulting from causes beyond its control, including failure of electronic or mechanical equipment or communications lines, network connectivity, unauthorized access, theft, or operator error.

16. Warranty Disclaimer

Provider makes no warranty of any kind regarding the use, functionality, or availability of the Service and specifically disclaims all implied warranties, including any warranty of non-infringement, merchantability, or fitness for a particular purpose.

17. Limitation of Damages

The entire liability of Provider and its representatives for any reason shall be limited to an amount equal to the fees paid by Customer to Reseller during the twelve-month period immediately preceding the event giving rise to liability. Provider and its representatives are not liable for any indirect, special, incidental, or consequential damages. This privacy policy has been reformatted for clarity and readability while maintaining the original content and intent.